Refund policy
At BasketRoots, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If you are not satisfied with your purchase, eligible products may be returned within 30 days in accordance with the terms below.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, the product should generally be in the same condition in which it was received, unused or reasonably inspected, and returned with its original packaging, accessories, components, manuals, and other included materials where applicable.
Proof of purchase or your BasketRoots order information may be required.
Free Returns
BasketRoots offers free eligible returns within the 30-day return period.
Before returning a product, please contact us at support@BasketRoots.store. Our customer support team will review your request and provide the appropriate return instructions.
Please do not send a return to our business address without receiving return instructions from our support team first. The appropriate return destination may vary depending on your location and order.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible and provide your order details.
We may request photographs or other relevant information to help us evaluate the issue and determine an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, health, safety, customization, or other applicable reasons. Products that have been substantially used, intentionally damaged, altered, or returned without essential components may also be excluded from our standard return policy where permitted by law.
Any applicable exclusions will be communicated before or during the return process.
Refunds
After an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original expedited shipping fees or other optional services, if any, may not be refundable unless required by applicable law or the refund results from an error attributable to BasketRoots.
Order Cancellations
If you wish to cancel or modify an order, please contact us as quickly as possible. We will attempt to accommodate your request; however, orders that have already entered processing or shipment may no longer be cancellable.
If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights or remedies available to you under applicable law.
Contact Us
For return or refund assistance:
Email: support@BasketRoots.store
Phone: (905) 850-0327