Shipping policy
At BasketRoots, we aim to make ordering practical home essentials simple and convenient wherever you live.
Free Worldwide Shipping
We currently offer free standard shipping worldwide on eligible orders placed through BasketRoots.store.
There is no minimum purchase requirement for our standard free shipping unless otherwise clearly stated during a specific promotion or at checkout.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates begin after an order has been processed and dispatched unless otherwise stated.
While we make reasonable efforts to meet these estimates, actual delivery times may vary due to the destination, shipping carrier, customs procedures, public holidays, severe weather, peak shopping periods, or other circumstances outside our reasonable control.
Order Processing
After your order is successfully placed, you will receive an order confirmation using the contact information supplied during checkout.
Once your order has been prepared and shipped, tracking information may be provided where tracking is available.
International Orders
BasketRoots ships to customers worldwide.
International orders may be subject to customs procedures, import regulations, duties, taxes, or fees imposed by the destination country.
Where such charges apply and are not collected at checkout, responsibility for them will be determined by applicable law and the rules of the destination jurisdiction.
Delivery Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your name, address, postal code, apartment or unit number, telephone number, and other relevant delivery details before completing checkout.
If you notice an error after ordering, contact us immediately at support@BasketRoots.store. We will attempt to assist, although changes cannot be guaranteed after processing or shipment has begun.
Delayed Orders
Occasional shipping delays can occur.
If your order has not arrived within the expected timeframe, please contact our customer support team with your order number so we can review the available shipping information and assist you.
Lost or Damaged Shipments
If you believe your package has been lost during transit or it arrives significantly damaged, please contact us as soon as reasonably possible.
We may request photographs, tracking information, or additional details to investigate the issue with the applicable shipping provider.
Multiple Packages
Depending on product availability and fulfillment arrangements, items from the same order may occasionally arrive in separate packages.
Where applicable, separate tracking details may be provided.
Contact Us
For shipping assistance:
BasketRoots
74 Fermanagh Ave
Toronto, ON M6R 1M2
Canada
Email: support@BasketRoots.store
Phone: (905) 850-0327